MAKO Sunglasses are warranted against defects in materials and/or workmanship for 24 months from date of purchase. MAKO reserves the right to repair or replace any product we identify as having a manufacturing defect.
This warranty does not include damage occurring as a result of normal wear and tear including scratched or broken lenses, or breakages/damage as result of misuse.
Should your sunglasses require repair that is not covered under warranty, we offer a repair service at a reasonable rate and will advise you of the cost prior to commencing the repair work.
Fitting of non-original MAKO Lenses will void this warranty.
For repair of prescription sunglasses, please contact your place of purchase for repair options. In case this is not possible, please contact us.
To have your MAKO sunglasses repaired or to request a warranty assessment, please return to your place of purchase, alternatively :
- Fill in the PDF warranty/repair form on this website, including your name and contact details (you can either complete the form electronically then print, or print first then hand write your details)
- Package your sunglasses (inside their protective case) in a sturdy box with protective padding.
- We recommend you send your completed warranty/repair form and sunglasses to the address listed below using a traceable service (e.g. registered post) as MAKO cannot be responsible for lost or damaged goods in transit.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits of this warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods and services to which the warranty relates.
This warranty is given by MAKO Eyewear.
We will mail products within 3 days of us accepting the order and payment being processed.
Postage and handling charges will vary depending on delivery location.
Orders will be delivered by Australia Post or courier where that item is unable to be delivered by Australia Post.
We will advise you within 3 business days if products are not available at the time of order, or if there may be a delay in delivery.
Any export restrictions that may apply are the responsibility of the customer.
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We must be informed of any damaged or faulty goods within 7 days of the customer receiving them if a replacement or refund is to be requested.
Damaged or faulty goods will either be replaced, or the cost will be refunded, within 7 days of receipt of the returned goods (stock levels permitting).
We will not refund based on you changing your in mind between ordering and receiving the product ordered.